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Conditions of Use


HandsOn Company’s 30-Day Refund Policy 

HandsOn Company will issue a refund for the purchase price of any item it sells, after subtracting “restocking fees“ unless the item is defective or the wrong item was shipped by HandsOn Company unless the item  is expressly excluded in the list below.*

Shipping charges are non-refundable.  

You must obtain a return authorization number prior to shipment. To obtain this number, simply contact us at support@handsonco.com and put “Return Authorization” in the subject line. Please specify your reason for returning the item(s). 

Shipping charges for all returned items must be paid by the Customer. And all return packages must be assigned a tracking or confirmation number by the shipper so that we can trace delivery to our warehouse. Please write the “Return Authorization” number clearly on the outside of the package and be sure to include your original invoice or a packing list. Return requests are permitted within 30 days from the date of receipt of merchandise.  Returns must be shipped within ten days of authorization.  

All items included in the original shipment must be present in the returned merchandise; this includes, but is not limited to packaging, screws, fasteners, gaskets and instructions. Returns that are missing components, have severely damaged packaging, or have in any way been damaged, deformed or altered will not be credited. 
 

*Exceptions to refund-eligible returns

  • Any items cut to size, or altered in any way, may not be returned or exchanged for refund or credit.
  • Custom and Special Order Items are non-returnable
  • Tools and safety wear items, such as, but not limited to, coveralls, aprons, vests and jackets may not be returned and are non-refundable.


Damaged Items 

For items that are damaged when delivered, HandsOn Company must be contacted by phone (1-888-663-9830) or at support@handsonco.com within three (3) business days of receipt of these items.  HandsOn Company may request photo documentation of damaged item(s) in order to expedite resolution. If the package appears to have been damaged during transit, Customer must retain all packaging, including packing materials and boxes.  HandsOn Company will promptly file a claim with the carrier and the carrier may choose to have the merchandise inspected by a carrier representative or picked up and returned to HandsOn Company.  Upon receiving the results of inspection or upon return of the damaged merchandise, a replacement order will be shipped, or a full refund will be issued to the Customer. 

Mislabeled, incorrect or missing product(s) 

In the very unlikely situation of a mislabeled or incorrect product, HandsOn Company must be able to investigate the case.  For this purpose: all mislabeled or incorrect items must be reported to support@handsonco.com or 1-888-663-9830 within three business days of receipt of shipment.  No instance of mislabeled, missing or incorrect product(s) can be rectified after this time. HandsOn Company may request photo documentation from the Customer in the event of a mislabeled or incorrect item. HandsOn Company will not issue any reimbursements for items reported missing by the Customer. If an item is missing from the order, the Customer must contact HandsOn Company directly to resolve the issue. 

Order Cancellations 

If a Customer would like to cancel an order, the Customer must e-mail a request, along with the order number, to support@handsonco.com.  A 5% cancellation fee will apply if the order needs to be cancelled the next business day after it was placed.  Every attempt will be made to cancel an order upon each request.  However, HandsOn Company cannot cancel an order once it has been shipped. If the Customer would like to cancel an order after the order has been shipped, standard Return procedures, as outlined above, will apply. Custom and Special Order Items cannot be cancelled once the order has been placed with the manufacturer. 

Refused or Undeliverable Packages

All shipping costs for packages returned to us by any shipping agent as “undeliverable” or “refused,” will be deducted from any refund HandsOn Company may issue to a customer. These charges will also apply to items the Customer may wish to have re-delivered. 

Generally, undeliverable packages are the result of an incorrect address. Packages may also be returned to us after three failed delivery attempts or because the package has been unclaimed at a local UPS or postal facility. To avoid such charges, please be certain your shipping address is up to date and complete. If an item is being shipped to a third party, please notify that party of an upcoming delivery.

 

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